Verification Problems
Stake Verification Pending: What to Check and What to Do Next
Understand what a pending, under review, or action required verification status may mean and what to check before contacting official support.
Direct answer
A pending verification status generally means that the review is not complete. It does not automatically mean rejection. Requirements and review times can vary, so check the exact instructions displayed inside your own account before taking further action.
Pending, under review, and action required
- Pending: the submission may still be waiting for automated or manual review.
- Under review: the account or document may need additional assessment.
- Action required: the account may be waiting for a new document, correction, or response from the account owner.
These labels should be interpreted using the message shown in the account. Only official support can confirm an account-specific status.
Checklist before contacting support
- Confirm that the requested document was submitted.
- Check that the document is valid and belongs to the account owner.
- Make sure all text and document edges are visible.
- Compare the name, date of birth, and address with the account details.
- Check email and in-account notifications for a request for more information.
- Confirm that a supported file type was used.
- Review the verification document checklist.
Possible general reasons for a delay
A review may take longer when a document needs manual assessment, information does not match clearly, an additional check is required, or the submitted file cannot be assessed automatically. These are general possibilities, not confirmed explanations for a specific account.
What not to resubmit unnecessarily
Repeatedly uploading different versions without reading the current instruction can create confusion. Do not edit a document, crop out required details, use another person's information, or send documents to community members.
When to contact official support
Contact official support when the account asks for clarification, the status has not changed beyond the timeframe indicated in the account, or you cannot understand what action is required. Keep the message concise:
- State the status shown.
- State when the submission was made.
- Ask whether further action is required.
- Do not send private documents through unofficial channels.
Community guidance
Telegram and Discord can help you find the right educational guide, but they cannot view your account or influence a decision. Read the community safety page before joining and review Telegram and Discord scam warnings.