Verification Documents
Stake Proof of Address Guide: Documents, Details and Common Problems
Learn what a proof-of-address document may need to show, common mismatch problems, and how to prepare an original document safely.
Direct answer
A proof-of-address document may need to show the account owner's full name, residential address, issue date, and an identifiable issuer. The exact accepted documents and date limits can vary, so follow the instructions displayed inside the account.
Details to check
- Full name: it should match the account information.
- Residential address: the address should be visible and current.
- Issue date: check whether the account specifies a recency limit.
- Issuer: the bank, utility provider, government body, or other organisation should be identifiable.
- Complete document: include all required pages, edges, and context.
- Readable file: text should remain clear when viewed at normal size.
Possible document categories
Depending on the instructions and region, a bank statement, utility bill, government letter, tax document, residence certificate, or another official record may be requested. A document being common does not guarantee acceptance.
PDF versus screenshot
An original PDF downloaded from an official provider can preserve details more clearly than a screenshot. If an image is requested, use a clear photo or export that does not crop required information. Never edit the document's contents.
Bank statements
A bank statement may need to show the account owner's name, address, issue date, and bank identity. Hide nothing that the official verification form explicitly requires, but do not share the document with community members. See the bank statement guide.
Common mismatch problems
- Different spelling or order of the name.
- Old or previous address.
- Missing apartment or unit information.
- Document issued to another household member.
- Cropped date or issuer.
- Screenshot without enough context.
- Edited, combined, or altered file.
Privacy checklist
- Submit only through the official verification flow.
- Do not send the document by Telegram, Discord, forum post, or direct message.
- Do not allow remote access to your device.
- Keep local copies secure.
- Report anyone offering paid approval.
If the document is rejected
Read the exact reason, compare it with the rejected verification checklist, and contact official support when the required category is unclear.
Related guides
- Stake Verification Guide
- Verification Documents
- Stake Level 2 Verification
- Verification Pending
- Community Safety
- Account Safety
Current proof-of-address checklist
Stake’s current Help Center says proof-of-address documents should be submitted as an original photograph or PDF rather than a screenshot. It currently requires the complete name and residential address to be visible, along with the issuing entity and issue date, and says the document should be visible in full. The current public guide also says proof-of-address documents should generally have been issued within the last six months.
Commonly listed examples include utility bills, bank or credit-card statements, government tax letters, certain employer or educational letters, tenancy agreements, and bank reference letters. Mobile phone bills, purchase receipts, and medical bills are listed as unacceptable in the current public guidance.
Always compare your specific request with the official Help Center before choosing a document because requirements can change and can vary by account or region.
Official source
See Stake proof of address: acceptable documentation for the current list.
Sources & editorial check
Verify changing requirements at the official Help Center
Stake can change verification requirements or request additional evidence for individual accounts. This guide is independent and should not be treated as account-specific support.